Centralized Call Centre with highly qualified agents
Digitech Service Centre (DSC) was established to serve our most valuable contributors, our customers. DSC is housed in a purpose built, well equipped, up to date facility, staffed with a team of over 115 qualified technicians both expatriate and local from diverse backgrounds. DSC’s main point of contact is through the Customer Information Centre (CIC), with a number of agents available throughout the day to advise and help customers with product, sales as well as service queries.
Main business functions of Digitech Service Center:
Maintenance of all products sold by Central Advanced Digitech covering the entire LG range of products distributed in Sudan.
Installation of all LG products including LCDs, PDPs, Automatic Washing Machines, Refrigerators and Air Conditioning Systems.
AC Project Management, Free Consultation and Design.
Provision of Original Materials & Spare Parts.
Execution of Annual Maintenance Contracts.
Digitech Maintenance Center offers its services through 8 branches and 21 state-of-the-art maintenance centers. The main center in Khartoum North includes a large number of authorized installation contractors, project teams, regular maintenance teams, maintenance teams, mobile installations and SWAT teams. It is backed by a large fleet of valued customer service in their locations.