TERMS AND CONDITIONS

Overview

This site is managed by the website of Central Advanced Digitech Co. LTD (Digitech).
The word “we” on all pages of the site refers to Central Advanced Digitech Co. LTD (Digitech).

Digitech provides what is displayed on this site, including all the information, tools and services available to you provided you agree to all the terms and policies on this site.

When you visit our website and/or purchase something from us, you are entered into our “Service” area and have agreed to abide by the following Terms and Conditions, including those additional terms and conditions and policies referred to herein and/or available through a hyperlink.

These Terms of Service apply to all users of the site, including visitors and customers.

Please read these Terms of Service carefully before accessing and/or using our website. Upon access or use of any part of the site, you agree to comply with these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you should not use any of the services on the site.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Website Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you use the Service in violation of any applicable laws.

A breach or violation of any of the Terms will result in an immediate termination of your services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (not including credit/debit card information) may be transferred unencrypted and involve transmissions over various networks.

Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current.

Any reliance on the material on this site is at your own risk.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service without notice at any time.

Section 5 – Products or Services

Certain products or services may be available exclusively online.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.

Product descriptions and pricing are subject to change without notice.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

Section 7 – Third-Party Links

Third-party links on this site may direct you to third-party websites.

We are not responsible for examining or evaluating their content or accuracy.

Section 8 – User Comments, Feedback and Other Submissions

You agree that we may, at any time, use any comments or submissions that you forward to us without restriction or obligation to compensate you.

Section 9 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 – Errors, Inaccuracies and Omissions

We reserve the right to correct any errors or inaccuracies and to change or update information or cancel orders at any time without prior notice.

Section 11 – Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose or to violate any applicable laws.

Section 12 – Disclaimer of Warranties; Limitation of Liability

The service and all products delivered to you are provided “as is” and “as available” without any warranties of any kind.

Digitech shall not be liable for any damages arising from your use of the service.

Section 13 – Indemnification

You agree to indemnify and hold harmless Central Advanced Digitech Co. LTD from any claim arising out of your breach of these Terms of Service.

Section 14 – Severability

If any provision of these Terms of Service is determined to be unlawful or unenforceable, such provision shall be deemed severed and shall not affect the validity of the remaining provisions.

Section 15 – Termination

These Terms of Service remain effective unless terminated by either you or us.

Section 16 – Entire Agreement

These Terms of Service constitute the entire agreement between you and us.

Section 17 – Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the Republic of Sudan.

Any dispute, claim, or legal proceeding arising out of or in connection with these Terms & Conditions, the use of the website, or any transactions conducted through it shall be subject to the exclusive jurisdiction of the competent courts of Khartoum State, Republic of Sudan.

Section 18 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website.

Return, Replacement & Refund Policy

Thank you for shopping at Digitechstores.com.

This policy outlines the conditions under which products purchased from Digitechstores.com may be eligible for return, replacement, or refund.

Please read it carefully before submitting a request.

Eligibility for Return, Replacement, or Refund

To be eligible for a return, replacement, or refund, the product must meet one of the following conditions:

The product is unopened and in its original sealed packaging.
The product is found to have a confirmed manufacturing defect, identified after proper installation, commissioning, and technical inspection by an authorized technician.

Valid Reasons for Replacement or Refund

A product may be eligible for replacement or refund only in the following cases:

Upon delivery and after proper installation and commissioning, the product does not function due to a verified manufacturing defect (for example: compressor failure or internal power failure not caused by external factors).
Upon delivery, the product has major body damage (such as deep scratches, dents, or broken parts) that affects functionality and is confirmed at the time of delivery.

Conditions Not Eligible for Replacement or Refund

The following cases do not constitute manufacturing defects and are not valid reasons for return, replacement, or refund:

Units delivered without gas charge, where on-site gas charging is required as per manufacturer standards. This condition does not indicate a defect.
Missing accessories, incorrect or missing labels, loose or unconnected wiring, rust, or corrosion that can be corrected during installation or sourced locally.
Issues that can be resolved during installation or technical setup.
Damage caused by improper storage, handling, installation, fire, electrical surges, water damage, or any external factors.
Products sold expressly as non-returnable.
Products purchased from secondary sources (i.e., not directly from Digitechstores.com).
Products with missing or unreadable serial numbers or seals.
Products determined by Digitech, at its sole discretion, to be misbranded, mishandled, or counterfeit.

Inspection & Processing

Once a returned item is received, it will be inspected by our technical team.

If approved, the replacement or refund will be processed accordingly.

For approved refund requests, the refund will be issued via cheque payment.

Please allow 5 to 10 business days for the process to be completed.

Non-Returnable Expenses

Digitechstores.com is not responsible for any financial charges, including but not limited to:

Bank charges
Finance expenses
Transportation, handling, or logistics costs related to returned products

Reward Points Terms and Conditions

Digitech’s Points program (“Program”) is designed to help you get the most out of your experience.

We reward you for shopping online at digitechstores.com, refer friends to the site (digitechstores.com) and send us feedback on your products.

Best of all, the points you earn can be used to purchase more products.

These Rewards Terms and Conditions are incorporated into the Site Terms and Conditions and are a binding agreement between you and Digitech.

Earning Digitech Stores Points

Points are collected after each order from Digitechstores.com
Points collection starts from the date and time the program is launched
No points will be collected based on backdated orders
Digitech reserves the right to modify or adjudicate Points at its sole discretion
You can check your Points balance on your account page

Digitech Stores Points Redemption

Points are not redeemable for cash
Points can be redeemed on carts that include products under promotion
Points can be redeemed in correlation with other coupons
Points may be applied toward partial orders
Points are redeemable for products only while supplies last

To redeem your Points:

Login to your account and go to my points
Go to manage points
Convert your points to a discount coupon
Copy your coupon code
Paste it in the “Coupon code” field at checkout
Press apply coupon

Refunds & Returns (Points)

Items purchased with Points may only be refunded as Points
Points earned via cash purchases will be rescinded if refunded
Outstanding Points value may be deducted from refund amount

Digitech Points Expiration

Points will expire 3 years from the date they were first earned.

Termination

Digitech reserves the right to cancel, suspend, or modify the Program at its sole discretion.

Indemnification

Customers agree to indemnify Digitech against all claims arising from breach of these terms.

Governing Law

These Rewards Terms and Conditions are governed by the laws of the Sudan.

Customer Support

WhatsApp: +249 123196460

+249 123196461
Email: Digitech.online@ctcgroupltd.com